FNB WORST BANK EVER

I'm at a point where I don't know what to do now,a hold was put on my FNB account for over a month now. I was told to contact John Volmink who works for the ***** department but he still hasn't been able to assist me, he does not prioritise my issue. I have been using my FNB person account to save money along with a few other family members and he said if I want him to remove the hold I must refund everyone who deposited funds into my account, now tell me: how will I do that if I can not access the funds in my account because now it seems as if I used people's money. We were going to divide the money amongst us in December 14 and I have this problem now. Please assist