FNB WORST BANK AROUND

I have never experienced such incompetency as that displayed by FNB and their call center. During a time such as this where individuals are still trying to recuperate from the economical and financial impacts of Covid 19 & the nation wide lock down - FNB couldn't care less about their clients. Being double debited due to an arrears amount pending on my account due to FNBs error (which still hasn't been corrected - shocker) I tried calling for a week ago to speak to collections. Every time I got through the call dropped or it was the incorrect department. Finally I reached someone today who told me that she can only send a request in to reverse half the double debit because I'm in arrears. After explaining to her that the arrears is not due to my doing she said that I would have to make a payment arrangement for the arrears amount before sending the request through to reverse ONLY half of the double debit...then once I receive the half, I must call in again and explain the situation and then a new request for the other half must be made an another payment arrangement must be made too... DOES THIS MAKE ANY LOGICAL SENSE !!!! I have never experienced such shocking customer service and the above is the cherry on top. Both my husband and I have been having multiple issues with FNB which are still unresolved because we get passed from pillar to post. I am in correspondence with various FNB clients via Facebook and Whatsapp that have many grievances and are in communications with Carte Blanche because enough is enough.