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Sheila T
1 reviews | Active since May 2020
05 May 2020, 18:41
FNB worst bank, 4 weeks trying to get a downgrade
I'm extremely frustrated with FNB. It's been a month now that I have been asking for my private client account to be downgraded. I'm being sent from pillar to post. I have emailed, chatted on secured chat with different bankers, messaged RB on Facebook, I have received calls, my case has been escalated, yet still I am sitting with the same problem. I'm really frustrated and I don't know what to do anymore. The last person try and assist me tried to put me to Risk and the call dropped. I asked for their email address but it can't be provided. I don't know what to do anymore. I'm feel too drained.
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Sheila T's updateReviewer Update
15 Aug 2020, 18:08Now I have been trying to get my account closed since the beginning of July. I requested for a settlement amount which I paid. Now I get billed again and I am not using the account. How long does one get the account to be closed?
Pinky Seabi has been helping me. She escalated my issue to get the charges reversed to Martha Wesi. I have been sending both of them emails since July. It's a month now again of getting this resolved.
Very Frustrating indeed!
Pinky Seabi has been helping me. She escalated my issue to get the charges reversed to Martha Wesi. I have been sending both of them emails since July. It's a month now again of getting this resolved.
Very Frustrating indeed!
ST
Sheila T's update15 Aug 2020, 18:08
Reviewer Update
Now I have been trying to get my account closed since the beginning of July. I requested for a settlement amount which I paid. Now I get billed again and I am not using the account. How long does one get the account to be closed?
Pinky Seabi has been helping me. She escalated my issue to get the charges reversed to Martha Wesi. I have been sending both of them emails since July. It's a month now again of getting this resolved.
Very Frustrating indeed!
Pinky Seabi has been helping me. She escalated my issue to get the charges reversed to Martha Wesi. I have been sending both of them emails since July. It's a month now again of getting this resolved.
Very Frustrating indeed!