FNB Worse Treatment

On sunday 30 June 2019 i had an incident at an FNB ATM at Cosmo Mall. I tried to withdraw R2000 for the ATM but money never came out i stood on the ATM to see if maybe the ATM would release the R2000 i requested but no luck. I called FNB and a form was sent to me to complete and send back to FNB. Thinking fast, i went to the FNB branch at Boulders Square Midrand to get help. The consultant helped me feel the form which was submitted internally to the relevant department and i even received an SMS to confirm. 3 days later i got a call from FNB notifying me that FNB cannot help me because they sent a custodian to balance the same ATM and they did not find and lost money inside the ATM as a result FNB cannot help me. Then i was advised to go and open a case of ***** at policestaion which i did and made FNB aware. Till today i never got a response from FNB with regards to my query.

I regret trusting FNB during difficult times. I am even considering taking my business to another Bank because clearly this problem would always happen again if it can happen as it happened right now.