FNB worse than useless

Unfortunately, I cannot rate this bank as less than one star.

This email I sent to '***' explains the bank's incompetence in full:

"I received a request to send some info to FNB for SARS compliance.

I contacted *** and *** to find out if the request was a ****. One reply stated that it was a ****, the other stated that it was not. I then tried to confirm this information with *** but never received a reply.

I then advised FNB that, as I could not confirm whether the request was a **** or not, I would not be responding to it and would not be held responsible for any SARS non-compliance as FNB was unable to confirm the legitimacy of the request.

When I received an email advising that my account would be frozen if I didn’t supply the required information, I reluctantly sent the information as requested. Two days later, my account was frozen anyway.

Since then, I have been trying to get my account unfrozen. Unfortunately, I have had no success, *** refuses to respond and FNB online chat says either only SARS can unfreeze the account but also that FNB will unfreeze the account.

Does anyone at FNB actually know what’s going on?

PLEASE GET MY ACCOUNT UNFROZEN. I CANNOT ACCESS MY ACCOUNT AND ACTUALLY CANNOT BUY ANYTHING. THIS INCLUDES FOOD AND ELECTRICITY. DO YOU UNDERSTAND THE CONSEQUENCES OF THIS ERROR? FNB HAS DENIED ME AND MY CHILD THE MEANS TO EAT. FNB HAS DONE THIS IN ERROR WHICH THEY REFUSE TO CORRECT. FNB HAS DIRECTLY VIOLATED THE CONSTITUTION, THE CHILDRENS ACT, BANKING LAW, AND ******** LAW. NOT ONLY THIS, FNB REFUSES TO CORRECT THE ERROR".

After FNB fixes this monumental ****-up - if they ever do - I'll close my accounts and change to Capitec.