FNB WORSE THAN ESKOM AND POSTNET put together

Worst services in the country, I kid you not, worst than Postnet and Eskom!!!! It's like their support team is striking or something. It's either that or they only work hard on mondays by replying to emails. You get a reply from them one a week, usually on monday mornings, the rest of the week is silent, you talk to yourself, when they finally respond, they ask if you got sorted, you say no, you tell them the issue over again, and then you get another reply the following monday "Hi we just wat to confirm if your issue has been resolved" you reply and say no on that monday, and then you have to wait for next week for them to reply to your response if your issue has been sorted, you say no, and so on... You get the point, so weeks go pass, and now you try do things again your5self, to see maybe the services are now available and nothing. It's now the 6th week of back and forth of hi are you ok type of emails hahaha.. Nobody does sht there...you call your airtimes dies, you try requesting callbacks from the website you get errors etc, its so frustrating. Its now monday again and I received a response saying "Thank you for the email.

Kindly confirm if you were able to sign in on online banking? " You can guess what my reply was. I've been using airtime on these guys like it's water.

I feel like they don't take everyone serious on the same level. I am starting to believe that you get different levels of services depending on the customer profile (job occupation, race, age, gender etc) if you're not an old white lady living in the suburbs with money in their account, you will struggle to get support I swear hahaha.