FNB WORSE SERVICE EVER

Worse Service Ever,More than a week ago my Account was put on hold because a customer **** to them, 10 days later and i did not recieve not one correspondenace from them, i had to call in myself and find out my account was blocked. I am calling everyday to speak to the investigator but he doesn't answer and he doesn't repsond to any of my E-mails, i call the ***** department and they say that they can't escalate it. I find this ridiculous that they put my account on hold with funds in there that i use to look after both my disabled parents!!! we have been without electricity for 2 days because my money is on hold. I Provided them with the Affidavits and all the proof they needed and more but still no response, Pathetic service from FNB, i will be taking to all social media and i will ensure this shows everywhere and how this has affected my disabled parents!!!