FNB worse service ever

This bank were great but lost there personal touch. My advice is to stay far away from the "private client" idea. It puts you on an island with no help at all. Trying to get hold of my private banker for more than 4 months now with no luck. Maybe she don't work there anymore. Thank Olga for nothing. I'm still waiting (2 months now) for a home loan expert to phone me. NOTHING!. This lack of service is costing me R11000 nou. Thanks a lot FNB!!! Ps:don't fall for the "if you apply for a home loan on the app, you will get 40% back on your 1st installment. Did not happen!.