KK
KERSTINN K
1 reviews | Active since May 2013
22 Feb 2023, 08:48
FNB WORSE CUSTOMER SERVICE
on 1 Feb I logged a ********** case with FNB for a transaction that took place on my account on the 30th January . to date i have no received a call . i i lodged a complaint as well , this was last week and still nothing . The person that assisted me was very unhelpful and didn't seem as though she wanted to help . It's so difficult getting help you go onto the app , the at part isn't working so you call as this is the msg that comes up , you call and call and call and call and nothing . You try the next day and finally get hold of someone that doesn't seem to want to help and all is still in vein because nobody bothered to contact me regarding this . FNB IS A HUGE DISAPPOINTMENT
Helpful (0)
Replies (1)0
Replies (1)KK
KERSTINN K's updateReviewer Update
22 Feb 2023, 09:22FURTHERMORE I AM TRYING TO CHANGE MY ACCOUNT , I MESSAGE AND THE BANKER ON MY APP TELLS ME TO GO INTO THE BRANCH . IF I CAN OPEN AN ACCOUNT ONLINE WHY IS THE BANKER NOT ABLE TO OPEN IT ON MY APP . SHE ALSO SAID THAT I NEED TO CONTACT MY SERVICE PROVIDERS TO CHANGE MY ACCOUNT , WHEN CHANGING ACCOUNTS DOESNT THE BANK MOVE ALL MY DEBIT ORDERS FOR ME . WHY AM I PAYING FNB ? WHAT AM I PAYING FNB FOR BECAUSE I DONT GET NO ASSISTANCE . I HAVE BEEN WITH FNB FOR 12-13 YEARS AND I AM SERIOUSLY THINKING ABOUT MOVING ACCOUNTS
KK
KERSTINN K's update22 Feb 2023, 09:22
Reviewer Update
FURTHERMORE I AM TRYING TO CHANGE MY ACCOUNT , I MESSAGE AND THE BANKER ON MY APP TELLS ME TO GO INTO THE BRANCH . IF I CAN OPEN AN ACCOUNT ONLINE WHY IS THE BANKER NOT ABLE TO OPEN IT ON MY APP . SHE ALSO SAID THAT I NEED TO CONTACT MY SERVICE PROVIDERS TO CHANGE MY ACCOUNT , WHEN CHANGING ACCOUNTS DOESNT THE BANK MOVE ALL MY DEBIT ORDERS FOR ME . WHY AM I PAYING FNB ? WHAT AM I PAYING FNB FOR BECAUSE I DONT GET NO ASSISTANCE . I HAVE BEEN WITH FNB FOR 12-13 YEARS AND I AM SERIOUSLY THINKING ABOUT MOVING ACCOUNTS