IG
Immanuel G

1 reviews | Active since Jul 2022

25 Jul 2022, 16:13

FNB Worse Bank Ever

FNB Worse Bank Ever... So on 22 July I made a transfer to my wifes bank account, and all was well till Sunday then my account went into a Minus. So Sunday I called FNB and Held on for around 20min, Spoke to ***** who said they cannot see any issues, so they said I can speak to Private Wealth Clients seeing that I am a Private Wealth Client. Then when I had to explain the same story again, they cut the call and did not phone back... My wife then called from her phone, same story and the line was disconnected... Again later Sunday Even the account seemed to have been fixed, only to Find Monday that the account when back into Minus. 2 Transactions was Duplicated, and they can see the issue and explained they had a "Glitch". Called again Monday to ask what has happened and how long, 4 calls and 2 hours later... I am being told that they will log a Dispute to fix... Called again later to ask if there was any Progress, No feedback, need to Wait 24 Hrs to be fixed. So unable to use my account, not My fault, but here I am stuck due to FNB having Constant issues with their system. If its not the App then its transactions. So much to be a Private Wealth Client with a Private Banker at call(not once this year) have my Private banker called to assist or sort issues out... FNB you going backwards... Discovery Bank here we come, they value clients big or small!! 20 Years with FNB and this is how we are treated... Shame on you!!

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