FNB worse bank ever

So yet again!!! What pathetic service.... It's been again two weeks for fnb to sent a mandate for a Debicheck after all the chats with online bankers, phoning their card department still no help from them. I am starting to think that fnb is the worse bank to bank with! Took them over a month to update my portfolio now almost two weeks to just do a Debicheck. It cost me money and time to phone after them!!!!!!