NG
Naomi G

1 reviews | Active since Jul 2023

03 Jul 2023, 11:10

FNB worse bank - do not open an account with them ever

Worse service Ever. Worse bank ever. Will take my business away and keep on advising everyone I get in contact with constantly that it is the worse bank ever. No one should do business with them anymore. 1) Can take up to 40 minutes plus to answer ***** line 2) They want to force you to use their AI which does not work properly 3) They do not phone you back ever 4) You call the complaints line to be told to send an email they can't help you even though the calls recorded 5) The call centre tell you to go to the bank they can't help you , just to get in the bank and then they put you on the phone with the very same call centre. 6) No interest to resolve or prevent *****. But they can call you quickly to demand payment on the money ****** from your credit card 7) You question them on ***** happening after account frozen and card blocked and they tell you to call accounts department to despute the money taken

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Replies (1)
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Naomi G's update03 Jul 2023, 14:24
Reviewer Update
To add to the complaint . Due to the ***** amounts still trying to hit the account there was fees from the ***** transactions not being successful. *****line tells me I need to call accounts to disspute the amount as it is not their department. Its fees. But it is related to the faud. So now i'm still liable for the fees that was deducted , plus the interest on the amount I now owe due to that money was taken from my credit card. Nice , very nice.