FNB works like a **** at times

FNB just know how to **** it’s clients.

I did not get the statement when I requested for a statement on the 31st August, I needed a statement reflecting my 25 August Salary. The bankers told me I’ll not be able to get that statement as it will only be available for me to download on the app from the 9th September due to the cycle 🔁 for statements runs from 9th to 9th. I pleaded with the but they could not help. Which does not make sense why would a bank not be in position to pull its clients statement for a date. Anyway

So one banker then suggested only thing she can send me in the mean time is just the transaction history NOT Statement. Which she did.

On Sunday or Saturday I see a charge in bank for 225 with reference Interim stmnt. Yesterday I requested for an explanation for the charge I chatted to 4 useless bankers who took me back and forth and every time I chat to one I needed to explain myself over and over, as I was busy querying that on the secure chats, I then received an email from FNB with a statement yesterday. Which is a statement I already have access to download on the app as of the 9th. One banker claimed they sent me a statement on the 6th which is a lie cause I only received a streamer yesterday and I got charged 225 on Saturday.

On the 9th I reached out to them cause that's the date my September statement supposed to have been on my statement history.. The statement was not even there.

I have asked them to Reverse that charge cause they failed to help me when I needed my statement and now that I can generate my statement they are now emailing it to but already charged me 225 .

Fnb You are sick. Reverse that damn charge