TS
Thabiso S

1 reviews | Active since Oct 2012

18 Oct 2018, 08:21

FNB working with **********

Not a Good Day

I am contacting you to let you know how DISGUSTED AND APPALLED I am with FNB. In the past 3 months I have had unauthorized debit orders on my FNB account from Cell C, funny thing is I have no contract in place with Cell C. I contacted my bank FNB regarding this and they gave me the details of the person at Cell C by the name of S'bongile Sibeko referenced on the Debit order. I have had 4 debit orders amounting to more than a R1000 rand so far. You guys at Cell C are really involved in ********** activities. I need someone to show me a contract I signed with Cell C, or even a telephone recording.

I informed FNB that I would like the debit order stopped, however to my surprise, they tole me that I have to deal with it myself and find out why and there is nothing they can do for me.

I mean I trusted this bank to keep my money safe, now that they have my business, they are able to act arrogant. FNB is probably working with these **********, after all, they can stop any debit order or transaction they wish however they are unwilling to do so.

I am busy sorting out a few things but very soon FNB will no longer be my bank indeed, unfortunately, you cannot trust any of these banks.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2018, 09:50
Official

Good Day Thabiso

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

TS
Thabiso S's update27 Nov 2018, 09:56
Reviewer Update
Can you believe that FNB has still not resolved this problem, instead for the past few days I have had a number of the same debit orders, mind you, not the same amounts still attempting to go off my account