Fnb working with *********

On the 30th July 2020 my mother went to fnb Matatiele to increase her ATM withdrawal limit to R8000. Immediately after an increased limit she went to the banks ATM to withdraw funds but the message on the screen was saying she reached her limit. She went back to the teller but she told her a lot of money has been used in my mother's account. She asked her to assist because she knew there were no no transactions that she made but the teller said there's nothing she can do at that moment except to call ***** department. She also reported to SAPS and vodacom but nothing happened. She sent all the proof and documents that fnb ***** team requested and 2 months went by without any way forward. This looks like an inside job to me. We also reported the matter to her legal wise lawyers and fnb ombudsman but they were also not helpful. She's got so stressed and sick because over R150 000 was gone in her bank account without fnb notifying or freezing the account with such unusual transactions.

We only got assisted after I reported the matter on hello Peter after 16 September 2020 and recently got her refund. I found it so disturbing that the manager at fnb Matatiele was not informed about this but only got to know about if after we reported on hello Peter. She now doesn't have faith in fnb because they refused still to tell her account got ****med but at least she can now sleep well.

Thanks to hello Peter.