1 reviews | Active since Oct 2016
FNB WOODMEAD IM DISGUSTED
<p>Two employees from the Woodmead branch gave my husband and I the most appauling customer service we have ever experienced in any bank. We were treated like ********* made to feel inferior , illerate and disrespected in every way possible . The employees Thuli and Vanessa even had the odesity to laugh and made a mockery of us in front of their colleagues . The manner in which they dealt with our query not only has made us not trust what they were doing but if the Internal procedures they practice are creditable . In me writing this review I feel I am not able to vent how really upset I am right now no words cannot convey how disrespected and humililated I feel .</p>
Good Day Miss Mohlala,
Thank you for taking my call earlier to acknowledge your review on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Miss Mohlala,
Thank you for taking my call earlier to acknowledge your review on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)