FNB Woodmead ATM ****

I went to the FNB branch at Woodmead yesterday (13 Dec) at 10.25 and was very nearly ****med at the ATM. I am convinced more than one person was working on this ****. The security guard was nowhere to be found in this moment. While I acknowledge his right to a break, I have a problem with how FNB is handling this. I first tried to call the ATM helpline and didn't come right. I tried Secure chat on the app. I was told to call the ***** desk. ***** desk told me to go to the branch, they won't even give me the number for the branch. Back to chat- told her this is what the ***** desk says- she refers me to the ***** desk again! I understand this is not FNB's problem or mistake, but you are not making it easy to report this so that we can STOP this. The next person may be unsuspecting and may be caught and lose their savings! Pull the camera footage and do something to assist your customers! Don't send them from pillar to post please.