AVDB
Andria V. D. Berg

1 reviews | Active since Mar 2018

29 Aug 2019, 13:45

FNB Woodbridge SUCKSSSSSS

good day Woodbridge FNB... your service isn't to standard.. and when my sister wants to see the Manager "apparently there isn't one".. my sister has been struggling for 3 weeks now regarding opening an account by you guys but she has had trouble getting a card.. she has to get off work to collect it and then the person that mus tgive her her card is not there... first they had no trouble opening the account then when she called to aks about her card... they say they haven't opened it ( even though she have a FNB Profile) because there are documents missing, THEN she had to take off work AGAIN to get the information to the.. only so that they call her to tell her they dont have any cards left so she has to come pick up a temp one... she was there today, and the person that was suppose to help her isnt there.... you guys suck.. to say the least.. she is a SINGLE parent, that already transferred all her accounts to this account, how the HELL is she going to buy stuff?.. i know about the APP that you can go some places to pay and dont need a card... BUT NOW SHE HAS TO LOOK FOR THOSE PLACES!! it is actually embarrassing to me because I TOLD her to go there because i had no trouble... i hope your Costomer service is better next time cause necxt time i will be with my sister and WILL DEMAND to speak to the Manager...even if i have to wait

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2019, 15:39
Official
Good Day 
.
 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is   ***NF

Regards 

 Hello Peter Complaints Team 

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