Fnb Won't Return My Money

I accidentally transferred R2438 from my savings account to my inactive credit account instead of my cheque account. The credit account has been inactive for over 2 years and therefore should not even be on my banking profile. Had it been removed like it should have been, then I would not have made this error, as the credit account is the first one to come up as an option when transferring, so in a hurry I made the mistake of clicking on it. I called in 7 days ago to have this rectified, only to be transfered 4 times, having to call back 3 times, then eventually being 4old ny complaint has been logged and it will take 7 days to be reversed. Well today is the 7th day and still nothing. When I use secure chat online I am told that my devise is unregistered and I need to register it on the app which no longer runs on my phone, due to software not being supported. I need my money returned to me. This is disgusting service. All I want is for my money to be returned and preferably for them to remove this useless inactive account.

FNB :-) Your Call Reference number is Rj***.