FNB won’t load the airtime I paid for!

I bought airtime using the FNB app on the 17th of August. The airtime didnt come through but I received a sms saying there was a delay unloading it. I called Vodacom and was advised that I had to speak to FNB as nothing came through on their end. I called FNB to query this and a ticket was logged with the prepaid team(ref ********** Q).

I received an email from Alexina Mbema from the prepaid team and she advised me that the “data was topped up successfully”, which it was not. I responded to her email advising of this and did t receive a response. So I sent another email on Thursday (23 August 2018) requesting feedback and have yet to receive it.

Can it honestly be that hard to just load that airtime for me or just pay me back?! Can’t be that hard!