LN
Letlhogonolo N
1 reviews | Active since Jan 2019
03 Jan 2019, 11:38
FNB won't let me port to Vodacom...
Hi FNB I need to port out of FNB connect and you are not processing my request. I tried to get help from secure chat but my messages are not being responded to. This is poor service, porting to you was very easy and was done in minutes but you make it a mission to port out. It is no longer convenient for me to use an FNB connect sim card so please don't make this experience any worse as I have other accounts by you, I dont want to loose hope on how you treat your customers. I have been sending requests and still not getting sms confirmations that you are receiving the requests. I'm not being helped at all.
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FNB (First National Bank)'s replyOfficial
04 Jan 2019, 10:19Good Day Ms. Ngcobo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Jan 2019, 10:19
Official
Good Day Ms. Ngcobo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)