SB
Stephen B
1 reviews | Active since May 2014
17 Jul 2019, 17:10
FNB won't let me close my account
It has now been one month that I have waited for FNB to respond on my request to close my account. I'm supposed to have access to "premier" banking support with a "premier" email address where they promise a "premier" response within 48 hours. I've followed up numerous times but have gotten nowhere. Obviously FNB is happy to keep deducting my monthly service fee, no delay experienced there :). Thanks FNB, great service!
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FNB (First National Bank)'s replyOfficial
18 Jul 2019, 09:38 Good Day Stephen
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply18 Jul 2019, 09:38
Official
Good Day Stephen
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***