FNB won't let me access my money. Put me on hold for over 20 minutes. I will take legal action if need be.

Hello

I withdrew money into my bank account via Paypal as usual. Instead of going to my FNB Gold Cheque Account, the money went into my FNB Aspire Credit Account.

My FNB Aspire Credit Account is not active and has NEVER been activated. This was made very clear to me by a consultant months ago. I do not know why a Paypal withdrawal going there was an option.

Because FNB Aspire Credit Account isn't active, I cannot access my money there or transfer it into my FNB Gold Cheque Account.

I phoned FNB about this and was transferred from one department to another. Finally, I spoke to a consultant who told me that she can iniate things to transfer the funds to my FNB Gold Cheque Account and would have them within 24 hours or less.

However, she then told me that the system was down on her end. After multiple attempts, she couldn't do anything because of this. She said she would have to transfer me to another consultant. I warned her that my airtime was running out but was told that they cannot call me back.

I was duly transferred and was on hold for nearly 15 minutes. The call then cut off.

I want FNB to sort this out and put the money in my FNB Gold Cheque Account as soon as possible as promised. A consultant needs to contact me to fix this and I also want an email about this.

- Z