1 reviews | Active since May 2012
FNB wont help you if you cant make a phone call to them.
I recently received a message from FNB telling me that I should change my Revolving loan so that I can draw the full amount instead of 85%. I struggled to change the account but finally got it right. The revolving loan now shows that I have R2500 available to draw. BUT when I try to draw even R200, the system gives me an error. I have no phone signal where I am so I chat to online FNB support via the app. The person just tells me to phone 087 bla bla bla. They never help me, they only give numbers to phone to waste our airtime. Then she tells me to get an FNB sim card to make the call for free. So she's telling me that I must drive 100KM to my nearest FNB branch to get a sim card to make a free call in order for them to help me. Then the app asks me to rate the service, so I rate it badly, then the system says "ERROR, cant process your feedback" so I try again and it says "ERROR, try again later....." FNB is living in the 20th century asking people to make phone calls. Pathetic!!! WHY IS FNB TELLING ME TO CHANGE MY ACCOUNT TO ACCESS THE FUNDS AND THEN STILL DENY ME?!?!?!?!?!?!?!
I know I'm right in this case because FNB adjusted the account for me to access the funds and the account balance shows the funds are available, but then I get errors when I try to transfer the money. They sent me an sms yesterday saying that this is sent as a "HIGH PRIORITY" complaint but nothing's happening. What happens to low priority complaints? Anyway, I still can't access the funds that became available, so when is FNB going to fix their system and allow me to draw the funds that are available?
I know I'm right in this case because FNB adjusted the account for me to access the funds and the account balance shows the funds are available, but then I get errors when I try to transfer the money. They sent me an sms yesterday saying that this is sent as a "HIGH PRIORITY" complaint but nothing's happening. What happens to low priority complaints? Anyway, I still can't access the funds that became available, so when is FNB going to fix their system and allow me to draw the funds that are available?