FNB won’t help you, don’t expect it!

What ********** service from FNB. After resetting my internet banking password for security reasons I need to activate my digital banking. As per their instructions you can either call in or go to the ATM for it.

I do not have access to an FNB atm hence I call in only to be told I need to visit the ATM. I repeatedly tell the agent I do not have access to an ATM but he won’t even assist because apparently that is the process.

Why then give us option to even phone in the first place. Now I am stuck unable to transact and FNB won’t help. This is so frustrating, who actually makes or reviews these processes. This is pathetic!!