MN
Mandy N
1 reviews | Active since Feb 2019
28 Feb 2019, 10:27
FNB wont help
ON Wednesday at 6;25PM, I received a call from FNB, the guy on the line was very rude, he demanded my ID number to verify my account. When I tried to explain to him that I wouldn't give it to him because he called me after business hours and couldn't trust it was really FNB, he then said he was blocking my card (without my permission). This morning my card was blocked, I've spent an hour trying to sort it out, FNB refuses to help. This is a huge inconvenience as I need MY money.
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FNB (First National Bank)'s replyOfficial
28 Feb 2019, 12:30Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 12:30
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)