1 reviews | Active since Feb 2016
FNB Won't give back ****** money
I had money ****** out of my account in December. I am assuming my card was cloned somewhere. My money was lasciviously spent on paintball, pick 'n pay & sports bars. I phoned FNB and reported this incident. FNB stopped my card and procured me a new one.
I was told to fill in a ***** form and e-mail it to them, which I did. FNB now refuses to give me my money back as it "doesn't meet the criteria of **********"
Is my money not supposed to be safe with you in the bank? Was it an inside job and this is why you will not give me my money back?
Take note that I will without a doubt be changing my bank where I can trust my money will be kept safe unless this gets sorted out ASAP
Hello Zandri_Prinsloo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello Zandri_Prinsloo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team