FNB WONT GET YOUR MONEY BACK WHEN YOU GET *****ED OVER THROUGH AN INTERACTION!

Where do I even begin. This is so disappointing. The entire ordeal has been so so disappointing. I placed an order with Alibaba worth 6k and as an FNB user, naturally the transaction went through their platform. This was end May when the transaction happened. Cut to June when the parcel was set to arrive, it turns out the supplier acted ********ly in their declaration to customs, resulting in penalties and additional taxes/duties needing to be paid. The supplier didnt want to make the penalty payment until I paid the updated taxes/duties amount. I immediately logged a dispute for refund and after a whole 2 weeks of back and forth and getting nowhere on the platform with both supplier and alibaba, I logged a dispute with FNB hoping for a chargeback instead since I bank with them. Initial dispute got lost in the app, eventually chatted to someone was told that it needed to be logged again at which point I actually got a reference number. Cut to the 6th of July 10 working days later, I get told to provide merchant communication, no real indication of what the merchant communication was meant to contain, I provided all the communication between me, the supplier and Alibaba on the 7th July (it took me a while to gather) I waited for feedback, called on the 18th July, sent multiple emails before that as well as the call on the 18th was me growing impatient, only for the frontline staff to say that I would be getting feedback later that day. It's the 29th of July, after several calls, several emails, told to log a complaint, chats through the app I now get told there is no recourse. Ya'll really think ima just lose 6k? I will happily switch banks, I have no problem doing that, but not without getting my money back. No one has been helpful in understanding my predicament, not FNB, not Alibaba, NO ONE! Pathetic service all around.