HC
Heather C

1 reviews | Active since Aug 2014

14 Jul 2018, 18:26

FNB wont close my accounts

FNB Is terrible.

They lie constantly and when they get caught out in the lie they keep on lying. They will not close my bank account for me even though it was requested in 2016. I had given someone signing power so that they could close the account for me, after being told that this would work and now they also cannot close it.

When you email them they ignore you or reply in a rude, unprofessional and unhelpful manner. They have been charging me for a credit card account for months, which I am unable to use and when you try to close the account they get rude and basically tell one to ****** off.

EXTREMELY Fed up and would suggest that you STAY AWAY! Try a different bank, not at all associated with FNB or the Rand Merchant bank group.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2018, 08:57
Official

Good Day Heather,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

*** / ***

Regards,

Client Experience Team

Email address: ***

Tel number: ***