FNB Won't cancel our speedpoint

Item: FNB (First National Bank)
Rating: 1
Author: Hein R

I am having trouble cancelling our FNB speedpoint. We sent 20 emails and made numerous phonecalls but it had no effect.

They keep charging us R300/month for a service that we do not need, nor use, yet they REFUSE to cancel the service - and keep in mind, we have not made A SINGLE TRANSACTION on this service. Not ONE! We have requested this cancellation 8 months ago (02 Nov 2017) yet every month the charges are deducted and we can't get the service cancelled.

Thanks FNB.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 Jul 2018, 11:40

Good Day Hein,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Merchant services to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply06 Jul 2018, 11:40

Official

Good Day Hein,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Merchant services to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Hein R's updateReviewer Update

06 Jul 2018, 11:52

Thanks, I will be awaiting feedback.

Hein R's update06 Jul 2018, 11:52

Reviewer Update

Thanks, I will be awaiting feedback.