FNB Won’t Cancel My Paid-Off Credit Card

I’m really disappointed by the lack of professionalism from FNB. I paid off my credit card in full and have been requesting its cancellation since last year. I was told I needed to deposit a certain amount to enable the cancellation, which I did, yet the card is still active and I’m being charged monthly fees for something I’ve repeatedly asked to be closed.

I’ve followed up multiple times, including last week, and was assured the card would be cancelled, but nothing has happened. It’s frustrating to be treated this way after banking with FNB for over 10 years. I’m now in the process of switching banks, and this experience has made the transition far more difficult than it should be.