1 reviews | Active since Jul 2015
FNB wont assist!
Good day, I am a client of FNB.
I have had this issue for the last good few weeks, I have posted on hello peter, ive gotten calls that were not satisfactory.
To enlighten you on the problem, it is regarding my bank account being frozen. A client of mines (ABSA) had paid for some products from me, however i was unable to provide the product as promised due to supplier issues. Ive told the client I would refund his money back respectively. He didn’t take that too lightly and instead contacted his bank to lay a report against me. From what I hear at FNB my account was reported for suspicious and ********** activities!
FNB has told me that they are unable to assist me as it came from ABSA’s side. Every month you guys deduct a monthly service fee from your customers accounts, Surely that’s fees payable for ADMINISTERING their account correctly and effectively are your clients/customers.
For as long as im with FNB I know that their customer service is on point compared to other banks and most businesses around. I do not appreciate this hold on my account for so long, How am I to conduct business? Some businesses do not pay me in cash, Everything is done via EFT. So how exactly do you guys expect me to live like this? No access to my account which means bills are now unpaid, debit orders did not go off, I will have to pay interest on these items which I assume FNB is not paying that?
Going forward, I have sufficient proof as well as an affidavit which was commissioned etc, serving as notice to ABSA and FNB that the issue has been resolved. FNB did not contact me to ask anything, or give me information how to rectify? They just blocked my account and that’s it! No additional information. I once again ask you guys to comply.
I need immediate access on my account, ive not had access for a whole month. Please contact who you guys need to and rectify this. Had this happened unintentionally on one of your ONLY bank accounts then you’d start to understand the frustration. I must say its very sad to call you bank these last few days, FNB has been nothing but unhelpful in this situation!
Contact Details: Cell: ********** Email: **********
I am disappointed to hear that your previous complaint had not been resolved.
However I have reviewed your previous complaint and noted that you were advised to liaise with ABSA the complaining bank alternatively you have to liaise with the complainant to liaise with his or her bank who will then liaise with FNB in this regard.
Reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
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I am disappointed to hear that your previous complaint had not been resolved.
However I have reviewed your previous complaint and noted that you were advised to liaise with ABSA the complaining bank alternatively you have to liaise with the complainant to liaise with his or her bank who will then liaise with FNB in this regard.
Reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
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