FNB - Wonderful Customer Service, thank you

Had to apply for a product telephonically, was dreading it because telephonic applications can be very frustrating. A lovely gentleman by the name of Themba phoned me today, he went through the process, he tried finding solutions to suit my needs, he was very patient in explaining everything to me (a few times over). Just a lovely experience, I really felt like he was making it his personal mission to help me. Made my day!