TM
Titia M

1 reviews | Active since Oct 2010

02 Jun 2016, 11:10

FNB Wonderful 48 response!!

<p>On the 1/5/2016 I bought airtime on my credit card but did not receive a voucher number. I immediately send an email and in return received an email saying within 48 hours I will get a response. </p> <p>I received today 02/06/2016 a reply!</p> <p>34days later!!! What a service!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2016, 11:55
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 935612.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

TM
Titia M's update03 Jun 2016, 08:37
Reviewer Update

Awesome response!!! Thank you very much for the quick response and promise that it won't happen again which I believe 100%

Thank you