FNB won't help me open a account!!

<p> I'm in the process of starting up an e-commerce business. It's a completely new idea/venture for us. Our web developer is assisting us in every step. He recommended that we open a Merchant Account with Standard bank. I told him that I'll stick to FNB as I've been with then for the last 5 years, and have never been happier. Unfortunately, that has now all changed. We app**** to open up a FNB merchant account, and I was helped by Sesinyana Mo***eng. She asked us to view our website, and I rep**** by giving her our web developer’s contact details, stating that we are not live yet and he can assist her in giving her a sneak peek. (This was on 13/09/2016) There were emails and telephone conversations between herself and our developer up until 05/10/2016 when we did not hear from Sesinyana again. We have sent multiple emails trying to find out what is going on, tried calling many, many times, without a peep from Sesinyana. I eventually called the help centre on 19/10/2016 when the gentleman who helped me, informed me that Sesinyana closed our application, stating that we do not have a website. This is absolutely disgusting!!! Not a word from her, not one reply to our emails after 05/10/2016, just to find out she closed our application. I'm hoping FNB will help me sort this out, otherwise I will have no option but to close my business account with FNB, and probably close my personal account with them as well.</p>