FNB WOES........

On the 10th of November 2021 we walked into Westgate Branch in Roodepoort to set up an online profile on our Stokvel account so that we avoid withdrawing and being charged ridiculous amounts, and to avoid walking around with huge sums of money, the lady who does digital was very cold and not helpful just gave us a number to call *** to activate the online Enterprise profile which we did and was helped via the call to activate the profile we were asked as the three signatories to download an app on our devices which we did, we however were not able to perform any transfer as they confirmed that the online profile which was added was incorrect. We further went into the bank on Saturday the 13th to seek assistance as their advise to download and call the digital center did not help, we were in the Westgate branch from 9.30AM-till literally 12.30pm WITH NO HELP AT ALL WE RESORTED TO WITHDRAWING R72 000 CASH...AND BEEN CHARGED A RIDICULOUS R2060 FOR CHARGES WHICH COULD BE AVOIDED BUT OBVIOUSLY BEACUSE FNB USES OR HIRES PEOPLE WHO DONT WANT TO WORK NOR PEOPLE WHO CAN RESOLVE ANY ISSUES. THIS IS A SECOND TIME IN A ROW WHEN FNB MESSES OUR ACCOUNTS TWO FOLLOWING YEARS ......