FNB withholding MY money

<p>I am fuming. On Monday, as my salary hit my account, FNB froze both my cheque and credit accounts. When I finally got hold of someone I was told that it was because I had failed to FICA my accounts - which is their job. I had NO prior communication from the bank about having outstanding documents before they blocked me. Since then I have had numerous month-end debit orders bounce (at my expense, as I was told by FNB via Twitter). I have explained NUMEROUS times that I was held up and my ID was ****** along with my handbag. I CANNOT SEND A COPY OF IT. To which I was told, send a copy of the temp ID - which home affairs don't issue anymore due to smart IDs being issued quicker than the others. I have now been told, more than once, "we cannot help you then". I have sent various people emails with a copy of my old ID, proof of residence and an email from home affairs saying that the smart ID will arrive shortly. Not one person has bothered to get back to me. Their call centre line (for PREMIER customers nonetheless) goes unanswered for 20 minutes and then calls are dropped. I am not on my third day with debit orders bouncing, my cell phone contract being cut due to the bounced debit order, no access to any of MY money and ZERO communication about status of my request. I am absolutely livid to be treated this way when I have just been upgraded to premier. When my money is finally released, I will take my business elsewhere. </p>