FNB withholding funds

Last week I made an online payment using my card which was rejected by the service provider due to an issue on their side. The issue has since been resolved on their side but the funds are still in my pending, and I cannot access them.

After phoning FNB and being passed around in circles it still hasn't been resolved. I asked that they transfer it back or resend the payment. They advised that it would be sent back to my available balance in 3 working days. It's been over a week. This is absolutely ridiculous as I need to make urgent payments. One would think this would be a simple thing for them to take care of.

Still not resolved. Very unprofessional.