FNB WITHDRAWAL *****! PATHETIC SERVICE! NO HELP!

I was ****** on the 27/08/2019 in picknpay woodmead around 18:30, 2 ladies stole my phone and purse with all my cards in including my drivers license. I managed to get my account blocked but saw they had already withdrawn R8000.00 out my account and they app**** for a R60 000.00 loan on my account! I got my bank account, cellphone and online banking blocked and went to the police station to report the incident. The next day i went into the FNB woodmead branch where they were able to get the loan reversed back to FNB. My account has been under investigation for a week now and yesterday the Cheque & Debit Card ***** Department sent me an email stating my account is no more under investigation and that they are not liable for the funds being withdrawn out my account as a pin was used, I WOULD LIKE TO KNOW HOW DID THEY GET MY PIN! WHO APPROVED THE LOAN! WHO UPLIFTED MY WITHDRAWAL LIMIT! AND I WANT ALL THAT MONEY BACK THAT THEY TOOK BECAUSE FNB IS LIABLE!