FNB WINS WORST BANK IN SA AWARD (2023)

To any potential or existing FNB customers. FNB is not an effective bank by any means of the definition…

I use a credit card with a insignificant limit simply to maintain a healthy credit score. I recently tried to increase the limit to less than 10% of my “pre-approved” amount. What a nightmare…

Firstly, no DebiCheck arrives in the app. This means the application is stuck. I tried a few more times nothing. The feedback from the bank is appalling. It’s 2023, ever heard of automation? After a chat sessions and about 5 applications eventually it arrives and is approved.

No increase, no feedback, nothing... Another chat session later and I get told it’s because they do not see my latest salary. This is because it’s the 26th of March and I get paid on the 1st. Should I draw them a picture, please hand me a crayon.

No communication or feedback during the entire process. Dead silence from this useless bank. They can clearly see the amount app**** for is miles below my disposable income, yet, they want to waste as much of my time as possible. Don’t let them fool you with this “Private Wealth” nonsense. Your account means nothing to them.

Combined, our family has a substantial portfolio at FNB. We have multiple business and investment accounts with FNB.

We have decided it’s time to move everything to Discovery Bank. FNB does not care about clients at all.

They pretend to be a “smart” bank. What a joke!