FNB Wills department

FNB Wills department provides the most inefficient service. I am a Private Client and still do not receive decent service. I have requested for a WILL update on the 9th February. To date this has not been finalized as FNB Will department fail to respond to mails and when you have queries regarding your Will, you have to follow a queuing process which takes weeks for them to respond. Sometimes, they do not respond. I am really concerned in keeping my WILL with FNB with the service i receive whilst i am alive. Imagine when death occurs, will the family be able to get hold of FNB? A question to be asked when deciding who to manage your WILL. I urge FNB Wills department to implement changes in service levels to clients.