Hellopeter
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NAKOSHIA N

1 reviews | Active since Feb 2026

11 Mar 2026, 14:10

FNB will put you in further debt

To the FNB Management Team,

This review is to express my absolute outrage and deep disappointment regarding the appalling level of service—or lack thereof—I have received over the past week.

Frankly, if I could rate FNB a zero, I would. I have paid R3,000 in service fees for an Aspire account, yet I have been met with total silence. It has been over a week since my initial inquiry, and I have received no follow-up, no call back, and no resolution.

It is clear to me that FNB’s internal errors and complete lack of regard for its clients are actively putting people into further debt. Whether a customer is new or longstanding, it seems you have no interest in protecting their financial well-being. Your negligence has placed me in an extremely difficult financial position, and I find it unacceptable that a bank I have supported for years cannot even manage a basic support response.

In stark contrast, I have recently engaged with Nedbank—a bank I have never even banked with before—and they have already provided more care and proactive support than FNB has in years.

I refuse to continue paying premium fees to an institution that offers zero accountability. i would rather take my personal account to nedbank they care for customers!!!

i believe there is ***** happening on my account and no1 in fnb cares. i have been to your branches, and reached out via email, chat and call more than 70 times in the last week and still NO JOY!

Disappointedly,

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Replies (3)
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NAKOSHIA N's update11 Mar 2026, 15:51
Reviewer Update
do you see how pathetic the service is? i logged my query more than one week ago!!! and only now because i am reaching out legally and via social media i am now getting a ref number and reply?? what a joke!!!
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NAKOSHIA N's update11 Mar 2026, 15:51
Reviewer Update
YOURL FAST TO REPLY HERE BUT I STILL HAVE NO FEEDBACK ON MY QUERIES
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NAKOSHIA N's update12 Mar 2026, 11:40
Reviewer Update
To FNB Management and FNB Care,
I am writing this as a final attempt to resolve a catastrophic failure in service before I escalate this matter to the Ombudsman for Banking Services and the South African Reserve Bank.
My query was logged on March 2nd. It is now March 13th, and despite over 70 points of contact via email, chat, branch visits, and calls, I have received zero feedback.
Key Facts of My Grievance:
  • Suspected *****/Unauthorized Activity: I have clearly stated that I believe there is irregular activity on my account. By failing to respond, FNB is directly enabling potential financial loss.
  • Excessive Fees: I have paid +- R2,000 in service fees for an Aspire account—a premium for service that has been non-existent.
  • Financial Distress: Your negligence has exhausted my personal finances and placed me in a precarious position.
Your lack of "Duty of Care" is a breach of the Conduct of Financial Institutions (COFI) principles. I have already begun the onboarding process with Nedbank, who have shown more competence as a non-client than you have to a longstanding customer.
I require the following by 16:00 today:
  1. A definitive status update on my query logged on March 2nd.
  2. my reversal logged 09/03/2026 by Fiona private banker and Pearl FNB Florda - see email for *** was promised on the 09/03 - today is the 12/03 with nothing received not even feedback.
  3. Immediate contact from a Senior Manager at FNB Care because I have had enough with the incompetence service from FNB Service desk agents.
If I do not receive a human response today, I will be taking my case numbers and call logs directly to the Banking Ombud and making my experience public on every available consumer platform.

@hellopeter - this mail trail is evidence that they are quick to reply on your platform but still failing to help me - come month end when my next salary is in they will wipe me out again...watch this space.
Disappointedly,