FNB will NOT help you

I purchased airtime today and my balance was promptly reduced but no airtime was received. I repeatedly asked to be called back by my "Team of Bankers" and nobody cared to acknowledge this request or comply. I eventually had a text chat where I was told to call cellphone banking to get more details on why the purchase is not reflecting. The turn around time is 3-5 working days. Totally unacceptable and needless to say unapologetic. It was the usual "this is the process" answer and "we need to investigate" but nobody care about the customer. Whatever happened between FNB and MTN is not my concern. I asked my team of bankers to reverse the transaction and again they cannot help but only deal with cheque and credit card queries? Recommending FNB is becoming increasingly difficult. Even E-bucks lately has near impossible to reach goals. Pathetic! I am also very sure that this complaint will take 2-3 days to be addressed. Let's see... I expect to called on my cell number about this - ***.