FNB will not delete my online account application

In order to access PayPal donations made to our church, we sought to open an account with FNB. This was initiated through an online application. However when we found out that we did not need an FNB account to withdraw funds, I requested that the account be closed and my profile deleted from FNB. The account was closed on the 4th of January and I received a confirmation email from a B. Dube. However, the profile was not deleted as per my request dated 3rd January and as a result I am unable to link PayPal via FNB to our ABSA account as I keep getting an error message stating that I have an existing profile with FNB. I see from previous Hellopeter reviews that mine is not an isolated case as others have had issues with FNB when trying to have their profiles erased. I have tried to remedy this both through the FNB helpline and through the email address they have given me but to no avail. Any assistance would be appreciated.