FNB will not close my credit card account

I previously wrote a complaint regarding the Bank refusing reopening a credit card account I had successfully closed:

https://www.hellopeter.com/first-national-bank/reviews/ly-opening-a-credit-card-account-for-me-when-i-successfully-closed-it-***

Since then there has been no progress. I received an email from Levern Brandt who assured me that he would help rectify the matter. He presented 2 transactions that he claimed I had not paid for and hence the account was reopened.

I sent him proof showing that I had indeed paid off the two transactions before requesting the account being closed. I have not heard from him since then despite following up twice.

FNB, why are you forcing me to keep a credit card account I do not need anymore. Meanwhile fees are busy accumulating, who is expected to pay for this. Please call this account promptly!