FNB will no longer email your bank statement

Dear FNB.

RE: FNB will no longer email your bank statement

I don't understand how you can make a decision like this without consulting your clients. I want to continue receiving emails with my statements monthly, The process of accessing the statement on the app and online adds more steps and is not convenient, it requires me to spend more time per month doing one extra step. Additionally, you continue to charge for older statements over 3 months. Meaning that each month if one of us forgets, you charge us more money. .

You claim that you are dedicated to offering us services that make the way you bank more convenient, saving you time and money. This action contracts that statement. You are making my life more difficult and sucking out all the convenience, you are costing more time and possibly more money if forget to do this step monthly.

(Unhappy client)