FNB will give your number to DEBTBUSTERS after you take a loan.

Now it popped up but they are not saying anything here... Just that a complaint was logged. OK, let's see what they say here.

FNB:
Good day Mr Trevor C Moffatt,

We tried contacting you and was unsuccessful.

Kindly advise a convenient time to contact you, between 8am and 17h00.

Kindly respond to this email.

We trust that the above email finds you well.

Kind regards,
Gabiba Da Silva
Service Recovery Advisor

They can't answer a simple question. Why was my number given to debtbusters the same day I took a 700 Rand loan? And how will FNB make sure not to give my number out?
I'm on the "Opt Out Service" so now I will see what I must do to take legal action.

FNB:
Good day Mr Moffatt,

I trust this email finds you well.

Kindly note that Hello Petter is a third part site and therefore we cannot disclose personal information on the channel.

Please note that we cannot establish nor advise how a third part acquired your information as this could be done by any company which has your information stored.

Kindly follow the below steps on how to manage your marketing preferences on your profile.

? Launch the Banking App
? Select Login
? Enter your Password or Biometric Authentication
? From the Menu, Select My Profile
? Select My Preferences
? Select Marketing Preferences
? Select Continue
? Client can toggle between Marketing consent and Advance preferences
? Select the checkbox to which you would like to receive communication OR
? Untick the checkbox if you do not want to receive communication
? Select Save
? Client's marketing preferences successfully updated

We hereby confirm that your complaint has been resolved.

We trust that the above email finds you well.

Kind regards,
Gabiba Da Silva
Service Recovery Advisor

As I said, FNB is the only one who has this new number of mine, so now you're calling me a ****.
Whoever set up my business bank account added ALL MARKETING on my profile, so I removed that now thanks to your instructions above.
What personal information is there above that you could not message me here on hellopeter? nothing, you guys just want to hide all the problems.

In conclusion:
FNB gave my number to debtbusters on the SAME DAY that I took a R700 loan... The SMS said "Another LOAN is NOT the answer..... bla bla bla." Whoever set up my business account added all marketing options to it without asking me" FNB does not answer customers on hellopeter because they are ashamed of themselves, then they use the "we can't disclose personal info on hellopeter" even when there is no personal info required in their response.

Good day,Pointing the finger at me saying that I must have given my number to other companies is not the way to handle your customer.

I already told you that FNB is the only one with this new number, and it's true.

Whoever set up my business account switched on ALL MARKETING, without asking me anything.So yes, it was FNB that gave my number to debtbusters on the same day I took a R700 loan.

Thanks to your steps, I've switched all marketing off with my business account as well now, not that I asked for it in the first place.This could have been handled far more politely and without any blame put on me, since I actually was NOT to blame for this. I was not asked about marketing preferences during the business account set up, your colleague just put everything on without asking.

Anyway, marketing preferences are updated in the business account so let's see what happens.
Thanks for the instructions but I did not appreciate you telling me that I gave my number to other places after I said that I did not.

I hope you have a great day and learn how to handle customers politely without accusing them of things they did not do.

You could have sent the above instructions WITHOUT saying that I gave my number to other companies.
Good luck to you.