FNB will frustrate you shame!!

On June 25, 2025, I noticed an unauthorized payment out of my account. I immediately reported it and tracked down the recipient, who acknowledged that he does not know the source of the funds and cooperated with the due process of returning the money. He completed a police affidavit and an Affidavit of Dispute (AoD) from FNB, promising that the funds would be returned to my account. The recipient even showed me a message indicating that the funds left his account on July 16, 2025.

I have sent three emails to Mbali Mgaga at FNB, who is handling this matter, but she has not rep**** to any of them. If the money is not with the recipient, where is it? The title of ownership of the money is mine, and the bank is my trusted custodian.

I have explained to her that my brother-in-law was attacked, has head injuries, and is due for an operation, but she seems to be ignoring the urgency of the situation. It has now been a month, and FNB keeps sending us back and forth. If the money is no longer in the recipient's account, it should be in my account.I went to the branch and they told me that only Mbali Mgaga can help me and i have to wait for her on Monday.I left three emails so far she is not crediting my account with my money.Sounds like a bogus bank isnt it???

Where is it, and why are you ignoring our calls? This lack of communication and resolution is unacceptable!