FNB - Will find any excuse to send you to their branch, dont be fooled by the adverts!!!!!!!!!!

<p>Good day,</p> <p> </p> <p>Its with sadness that I have to revert to HelloPeter yet again for the same problem I have been having with FNB for months now.</p> <p> </p> <p>First of all, I phoned the number provided, only to be transferred 4 times, and came back to the first number that was actually the correct department, the consultants doesn't bother to even find out what the problem is, they just too happy to NOT deal with you, and to make you someone else's problem. (Even tough I greeted every single person with a friendly "hi how are you?", I get answered with a "I'm fine thanks!!!!!") How is this exeptable???????? And it was not only the one person, it was all of them. Shame on you FNB, your consultants should really go through a customer service course, and learn some manners to deal with customers properly.</p> <p> </p> <p>Then every opportunity they get, they keep telling me I must go into a branch. This is a really big inconvenience, considering you guys go on about online banking and how you are the best?! This is utter nonsence, and completely untrue.</p> <p> </p> <p>The first complaint was about the records on your side not being updated for months, or even at all, and guess what, still sitting with the exact same problem.</p> <p> </p> <p>You are really terrible FNB.</p> <p> </p> <p>At this stage, I think I must do what majority of the people leaving their banks are doing, swithcing to Capitec, they have not been in the industry for long, but overtaking all its rivals.</p> <p> </p> <p>I hope for your sake that you start treating your remaining clients better, because if they are experiencing what I am, your business is going to suffer from lack of customers.</p> <p> </p> <p> </p> <p> </p> <p> </p>