FNB WILL DO NOTHING BUT WAIST YOUR TIME

I called FNB two weeks ago to inform them that I have settled my Revolving Credit Account (per the correct amount) and asked them to close it. This process was extremely frustrating and tedious because I had to use the secure chat function which is the absolute worst thing about FNB. In any case, they processed the request.

Today, two weeks later, I receive a call that they need to update my Tax details before they can close the account. The lady then forwarded me to the wrong person. More importantly, I was on hold for 9 minutes before someone picked me up, only to be told that I will be forwarded again. I have forwarded a total of 4 times before I finally got someone that could assist.

The lady that was able to assist me then told me that I would need to fill in a FICA form and send it back before the Revolving account could be closed.

This all could have been done the first time around via the initial call.

Just shows you how out of control FNB is with basic service delivery.